A Hill Tech Solutions Support Technician is responsible for providing partner support for all Hill Tech Supported Products and Services. This includes deep familiarity with Server and Workstation hardware and Windows Server and Workstation Operating Systems. Additional products include Backup and Recovery Solutions, Universal Threat Management Solutions, and a host of other third-party products delivered through vendor partnerships.
Essential Duties and Responsibilities:
A Hill Tech Solutions Support Technician, under general supervision, will respond to and resolve support tickets for Hill Tech Solutions Products. This includes a wide range of issues and requires general and specific technical expertise in many areas including: server and workstation hardware, RAID configuration, setup and troubleshooting, Operating System installation and setup, backup and disaster recovery support, virtualization using VMware Server and ESXi, Firewall setup and configuration, network setup and configuration, and other technical support and service issues including answering general questions regarding third party products offered through Hill Tech Solutions.
A typical day can vary widely with a host of issues from simple to complex. The ability to prioritize activities, multi-task and effectively manage multiple partner requests is essential.
A Hill Tech Solutions Support Technician plays a vital role in our relationship with partners, and it is essential to have excellent organization and communication skills, good follow up, strong technical knowledge, and the ability to develop and maintain excellent relationships with our partners and their technical staff.
Specific Duties (cont.):
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational/Vocational/Previous Work Experience:
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.